Terms & Conditions and Additional Information
All prices stated include the following listed below only:
- Delivery (after 11.30am and before 9pm). An additional charge of £25.00 will be made for delivery outside of these hours.
- Taxes if applicable.
- Use of tablecloths and appropriate linen (for Buffet tables only). Other tablecloths are available to hire on request.
- All disposable plates/bowls and cutlery as appropriate.
- Crockery and stainless steel cutlery items can be provided for an extra charge (for 150 heads or less). For orders over 150 heads, crockery and stainless steel items can be provided, free of charge on request. In either case, this service is subject to a £100 deposit. This deposit is forfeited if any item is lost, damaged or broken in any way and a “per item” charge will also apply at our current rates, available on request. Please inform us at the time of order if you require a full crockery service. This service is always subject to availability and is provided on a “first come, first served” basis.
- For reasons of hygiene we provide high quality paper napkins.
- Use of all appropriate serving utensils and table/servingware
- Co-ordinating decorations for Buffet table(s) where considered appropriate by ourselves.
- Clearing and collection of our property/tables after the event.
It is our aim to provide only the highest quality of both product and service, and we abide rigidly with health, safety and hygiene rules. For this reason food served cold (or at "ambient" temperatures) must be disposed of after it has been sitting at room temperature (i.e. out of refrigeration) for more than four hours, as per Food Regulations, when it is no longer considered consumable. We will usually dispose of any remainder when we clear up and collect our equipment. Similarly hot food that has been allowed to cool beyond recommended temperatures will also be disposed of. This is to protect both our consumers and us.
Service is not included in the price of our menus, unless stated. Service is recommended, please see our “Additional Services” list for details.
A 20% non-refundable deposit is required at the time of ordering, to secure your booking. All payments are non-refundable once received.
The total will be due 28 days prior to the event unless previous arrangement is made at the discretion of the management.
We accept both cash and cheque (or postal order) as means of payment. For payments received after 28 days prior to the event, we can only accept cash. Payments made by cheque which are then refused when presented for payment will incur a £15.00 admin charge. This is due to the charges we incur as a result. We apologise for any inconvenience this may cause. Please make cheques payable to “Elegance Cakes & Catering”.
Please note that cancellation 28 days or less prior to the event will still require the total to be paid, and no refund will be given. For cancellations more than 28 days prior to an event, any payments already made to us will be non-refundable.
Cancellations/Alterations must be confirmed in writing. Cancellation is only considered from the date we receive the instruction in writing, hence this date is used when calculating the percentage of the total that must be paid.
Final numbers will be required 28 days prior to the event. After this time numbers may be added to, up to 72 hours before delivery, but cannot be subtracted from. Payment for additional numbers/services must be received in cash before or at the time of delivery.
All of our menus and prices are based on a minimum of 100 heads unless otherwise stated. Please contact us for prices and information on smaller numbers. No job is too big or small! Written quotations may be provided upon request. These will usually be valid until a stated date.
Prices are stated in good faith and were correct at the time of going to press. We reserve the right to change the prices stated at any time.
In a case where your venue is not easily accessible (for example stairs/steps) we reserve the right to provide you with disposable items only. This is due to health and safety regulations, which prevent our staff from carrying items above a certain weight/dimension. We will under no circumstances subject our staff to anything that could pose a risk to their (or anybody else’s) health or safety.
Please advise us if you have a colour scheme for your function. You will be provided with our company colours as standard.
All Platters/Bowls marked (V) are suitable for vegetarians. Platters marked (V*) indicates that items on the platter may contain ingredients that may not be suitable for vegetarians. If you have guests with other specific dietary needs, please contact us where we will do our best to oblige.
Whilst we do our best to ensure that pips, bones and non edible items are removed from most of our foods (where you would expect), some may still remain. We can take no responsibility in such instance, therefore we recommend caution.
With the exception of our Hot Pots, some of our hot menus may require kitchen facilities at your venue (for example running drinking water). We are of course, more than happy to visit your chosen venue before you place your order to assess it’s suitability.
It is the responsibility of the customer to ensure that their venue is happy with any and all of the catering arrangements made, including times, access, use of equipment (both ours and theirs) etc. Our agreement is with you the customer and we have no agreement or contract with any venue. We therefore advise you to check with the management of your chosen venue before placing your order with us.
We reserve the right to make changes, at any time, without prior notice or consent to any aspect of our service, especially with regard to health and safety and hygiene practises.
Occasionally it is necessary for us to remove menu items/platters or replace with another of equally high quality and value. This is due to situations beyond our control, usually due to our suppliers stock. In such instance we trust that this is satisfactory.